Ordering, Delivery Information & Returns
All customers on this site should be over 18 or else have explicit permission from the card holder to purchase goods.
We aim to confirm and accept payment on all orders within 24 hours. If for any reason, any item of your order becomes unavailable or is out of stock you will be notified by email and will not be charged for that item. We accept major credit/debit cards, Paypal and accept 3D secure transactions.
WEIGHT OF ORDER + REGION = SHIPPING COST:
We ship internationally using a weight-based system. The heavier the item(s), the more expensive the shipping. The price also changes by region. We will take the Home Jersey as an example. To have that sent to anywhere in Ireland (eg Dublin) it would cost €5 whereas internationally it should cost €6.
We operate on weekdays any orders during the weekend will be processed on the Monday. We post using Standard Shipping. If you live locally in Ireland you can expect your package within 3 days. From Europe you can expect your package within 1 Week. From the Rest of The World please allow up to 2 weeks for your package to arrive.
If you have any further issues or concerns with our Delivery Information please email: firstname.lastname@example.org
We have implemented a full and conclusive returns policy, which isn’t exhaustive in content so feel free to contact us with any queries.
We know that you will be pleased with your purchases from Cork City FC. However, there may be occasions when you will need to return items to us.
Items Damaged in Transit
If any items are damaged in transit, we ask that you report it to us within 2 working days. If the items are visibly damaged on receipt, it's best to sign the carrier's delivery note accordingly. Items should be returned in their original packaging complete with all accessories and documentation.
Once received back into our warehouse, we'll issue a replacement or full refund excluding shipping cost.
Items Faulty on Arrival
If your items are faulty on arrival, you have 4 calendar days in which to inform us of the fault. Items should be returned in their original packaging complete with all accessories and documentation. Once we have verified the fault, we'll issue a replacement or full refund (Minus Shipping Costs) to you via your original payment method.
Return shipping costs are buyer’s responsibility.
We test returned items, and if a returned item is found not to be faulty by our quality control we will return the item to you, in this instance you will be liable for the return carriage.
If you change your mind.
If you have simply changed your mind about any item ordered and you wish to return it.
We cannot accept goods back if you have opened the product, tags have been removed and/or it has signs of wear / use.
The item must not be used and must be 'as new' when returned to us.
Once you've informed us that you wish to return goods, you have 14 calendar days to do so, at your own expense. Once the item is received at our premises, we'll issue a full refund for the product to your original payment method minus our original shipping and handling costs.
Incorrect Item Received
If for any instance the wrong item is shipped in our error. We are more than happy to exchange it.
We cannot exchange or refund any opened products.
All products sold on this site are not guaranteed effective by the owners of this site; product descriptions are a copy of information found on the manufacturer website. We are not directly responsible for the claims made about the products.
we cannot accept any returns which have been opened due to Health & Safety reasons. We can only accept returns that are in their original condition, & all goods are inspected on return. Please ensure you package the goods correctly so the product is not damaged in transit. In the unlikely event that an item is returned to us in an unsuitable condition, we reserve the right to refuse a refund/exchange.
Please note that any fraudulent transactions will be reported to the relevant authorities.
The returns address is:
Cork City FC Online Store